Return Policy & Refund Policy

We thank you for your purchase. We hope you are happy with your purchase. However, if for any reason you are not satisfied with your purchase, you may return it to us. Further information about our return policy can be found below.

RETURN

To be eligible for a refund, you must return the product within 30 calendar days of purchase. The product must be in the same condition in which you received it and must not be damaged in any way.

RETURN PROCEDURE

To return an item, please contact customer service to obtain a return address. After receiving the address, pack the item securely in the original packaging and [enclose proof of purchase].

Returns are free in some cases. If you return an item and the reason for the return is not due to an error of teepor.eu , the return shipping cost will be deducted from your refund.

REFUNDS

After we receive your return and inspect the condition of your item, we will process your return or exchange. Please allow at least 30 days from receipt of your item to process your return or exchange. Depending on your credit card company, it may take 1-2 billing cycles for the refund to appear on your credit card statement. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be returned or exchanged:

  • perishable items
  • Underwear
  • Gift Vouchers
  • Custom-made products 
  • digital products

For defective or damaged products, please contact us using the contact details below to arrange a refund or exchange.

WARM TIPS
  • If the return is caused by the consumer, the consumer should be responsible for the shipping fees. The specific fee should be based on the express company you choose.
  • If due to our reasons, the goods received are damaged or incorrect, and the consumer is not required to bear the shipping costs for this reason.

QUESTIONS

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If you have any questions about our return policy, please contact our Support Center

If the time to cancel the order is earlier than the delivery time and the time specified on the website can initiate the cancellation of the order, the order can be canceled will

The shop has no limit on the number of days to cancel an order. If the order is not shipped, it supports order cancellation.

Once the order is placed, we will process the order within 2-3 days

PLEASE NOTE

If the return is caused by the consumer, the consumer is responsible for the shipping fee. The amount of the costs depends on the express company you choose.

If the goods received are damaged or incorrect for reasons for which we are responsible, the consumer is not obliged to pay the shipping costs for this reason

Return address

Country: China
Province : GuangDongsheng
City : Dongguanshi
Address : Xiaobaiju Supply Chain, 4th Floor, Building B, Kesui Jingu, No. 1 Dongfeng West Road, Dali Village, Qingxi Town
Contact Person: Du Zuojun (Qyq)
Postal Code: 523648
Phone number: 13360663005